Real-Time Customer Support
Provide instant responses to product inquiries, order tracking, and return requests via WhatsApp.
Automated Order Confirmations and Updates
Send automated alerts for order confirmations, shipping status, and delivery notifications to keep customers informed.
Personalized Product Recommendations
Offer tailored product suggestions and exclusive deals based on customers preferences and browsing history.
Abandoned Cart Recovery
Send automated reminders about abandoned carts, motivating customers to finish their purchase.
Targeted Marketing Campaigns
Promote discounts, flash sales, and new arrivals through personalized broadcast messages on WhatsApp.
Real-Time Analytics and Performance Tracking
Monitor message delivery, customer interactions, and sales performance to optimize campaigns and improve engagement.
Ecommerce Features
Instant Customer Support and Engagement
- Respond instantly to product inquiries, returns, and order tracking requests, building trust with customers.
- Keep customers engaged with quick, personalized assistance, improving satisfaction and loyalty.
Automated Order Updates and Notifications
- Send automated messages for order confirmations, shipping updates, and delivery alerts to keep customers informed.
- Reduce customer anxiety with timely updates, enhancing the post-purchase experience.
Increased Conversions with Personalized Marketing
- Offer tailored product recommendations, exclusive deals, and abandoned cart reminders to drive sales.
- Launch targeted campaigns to reconnect with customers and drive repeat purchases through personalized offers.
Over 8,000 customers
What some of our 8,000+ customers across 100+ countries think of Watel.
Watel’s WhatsApp Business platform has been a game-changer for our e-commerce store. Sending real-time order updates, shipping notifications, and promotions directly to customers has increased their trust and loyalty. It’s efficient, easy to use, and has significantly improved our customer experience.
Watel made our e-commerce promotions super easy to execute. From bulk messaging to personalized campaign tracking, the platform has driven a 40% increase in sales during seasonal offers. It’s efficient and delivers results.