Centralized Communication Management
Manage all WhatsApp conversations directly within Zoho CRM, streamlining interactions with leads and customers.
Automated Messages and Workflows
Set up automated replies, follow-ups, and notifications triggered by customer actions or sales pipeline stages.
Personalized Customer Engagement
Leverage customer data from Zoho CRM to send tailored messages, offers, and product recommendations on WhatsApp.
Real-Time Analytics and Performance Tracking
Track message delivery, open rates, and customer engagement within Zoho CRM for data-driven decisions.
Seamless Collaboration Across Teams
Ensure all teams—sales, support, and marketing—stay aligned by sharing WhatsApp conversations within Zoho CRM.
Lead Conversion and Ticket Management
Automatically convert WhatsApp inquiries into leads or support tickets, optimizing sales and customer service workflows.